[ PS Interior Design ]
Delivery
- Our company will call the customer within the next working day after the confirmation of order to make the appointment for delivery if there is no problem, the existing stocks will be delivered within 14 work days; customer can postpone the delivery but the delivery must be arranged no later than 60 days after the sales order date, otherwise extra storage fee will be charged, the storage fee is 5% of the purchase amount, please refer to our customer service representative for details. The delivery hours are between 11:00am to 6:00pm from Monday to Saturday. No delivery service shall be available on public holidays and when typhoon signal No. 8 or above is hoisted or black rain signal is in effect, whereupon delivery shall be subject to rescheduling.
- For the out-of-stock items after the transaction has been completed, we can provide special ordering service, it takes around 3 to 4 months. Our company will call the customer to confirm the special ordering service, if the customer does not accept the arrangement, the amount paid will be fully refunded.
- The free delivery service only covers Hong Kong Island, Kowloon, and New Territories. Additional delivery charges shall apply to Tung Chung, Ma Wan, Discovery Bay, and no delivery service shall be available for outlying islands. For delivery to location far away from parking area or without elevator service or the goods is required to be hoisted outside the building, delivery surcharges shall be paid by cash to our delivery staff upon delivery. Please refer to the “eShop Delivery Charge Table” and “Special Service Charge Table” for reference.
- Customer or customer’s authorized representative should be present at the time of delivery to inspect the goods. No exchange or refund will be allowed once the goods have been accepted and delivery note has been confirmed with signatory of customer or customer’s representative.
- For any damages of the products during delivery, our customer service representative will follow up and arrange product exchange; PS Interior Design reserves the right of final decision in case of any dispute.
- For delivery failure due to customer’s fault including but not limited to incorrect inputs of delivery address or contact details, or failure of customer to receive the goods at the appointed time, customer needs to bear extra delivery cost of $500 and the Special Delivery Service Charges (if applicable), which shall be paid by cash to our delivery staff upon the next delivery.
- Rescheduling of prior delivery appointment shall be made not later than 3:00pm on the day immediately prior to the scheduled delivery date (except the special CNY holiday); otherwise customer needs to bear the extra administration fee in the sum of $500, which shall be paid by cash to our delivery staff upon the next delivery.
- All the products may have +/- 3cm variances on dimensions, it is a normal phenomenon. Our company will not compensate or arrange product exchange for this situation.
- The photos are for reference only, the color may be different as the real products.
- The stock inventory may not be updated in real time, some of the products may be out of stock. For out-of-stock items, the amount paid will be fully refunded.
- All the personal information provided by customer will not be disclosed and will only be used for the transaction purposes. If customer chooses to accept marketing information from PS Interior Design, we will send the promotional messages or product information to the customer by SMS/MMS or email. If the customer decides not to accept these kinds of promotional messages in the future, he/she can cancel the registration through email info@ps-interior.com
- All orders are subject to final acceptance of PS Interior Design. PS Interior Design reserves the right of final decision in case of any dispute.
